REPAIRS AND MAINTENANCE:

GENERAL REPAIRS AND MAINTENANCE:

If you need to notify us of a repair or maintenance issue at your rental property, all notifications must be forwarded to First National Mudgeeraba in writing so we can act accordingly.

There are several ways you can do this:

1.  ** DOWNLOAD OUR FREE TENANT MAINTENANCE REPORTING APP OR REPORT YOUR MAINTENANCE ON THE TENANT MAINTENANCE WEBSITE.     This App is designed for Smart phones and tablets, Apple and Android) available through the App store or Google Play store.  Please visit http://www.mmgr.com.au/tenant/app/?agency=366 for more information on the app or to report the maintenance issue on the site. You will receive email confirmation of any maintenance requests you submit as well as details of suppliers visiting for quoting or repairs.  We will also keep you informed via email regarding the status of requests/jobs.  Should you require any assistance in getting started with Maintenance Manager, please call our property manager on 5525 2866.  Should you be unable to access the App or Tenant Maintenance Website, please

2. Click on the Submit Maintenance Request tab under Renting on this website, or 

3. Text to:  0429 113 232, or

4. Email  to:   rentals@mfn.com.au

Please provide as much information as possible about the repairs needed together with photographs and access authorisation for the repairs to be done. 

If you are reporting an appliance repair such as an oven etc or a hot water service, please supply us with the make & model and whether it is electric or gas.

 


EMERGENCY REPAIRS - after hours, public holidays & when the office is closed:

In the event of a state emergency please contact the SES on 1300 369 003.  Information is available from www.emergency.qld.gov.au.  

For local Gold Coast information call the Gold Coast Disaster Hotline on 1800 606 000.

For fallen power lines contact Energex on 13 19 62.  For power outages call Energex on 13 62 62.

 

If you have a TRUE PROPERTY EMERGENCY and NEED IMMEDIATE ATTENTION (refer to definition of emergency situations - plumbing and electrical below) PLEASE USE THE FREE TENANT MAINTENANCE REPORTING APP which will automatically send the details you report through to our emergency trades people OR log as urgent on the TENANT MAINTENANCE WEBSITE http://www.mmgr.com.au/tenant/app/?agency=366

Emergency repairs only refer to situations such as: 

 

 1.    PLUMBING*:

- Burst water service
- Gas leak
- Blocked or overflowing toilet
- Serious roof leak

IN THE EVENT THAT YOU ARE UNABLE TO USE THE TENANT MAINTENANCE APP OR TENANT MAINTENANCE WEBSITE TO LOG YOUR EMERGENCY REQUEST

WE RECOMMEND:   Oceanside Plumbing:     5520 7100

 

 

2.   ELECTRICAL*:
Complete loss of power -

  1. Please always check your property's switchboard first to ensure that an appliance has not tripped one of the circuits
  2. Then it is important to firstly contact Energex on 13 62 62 to check on area outages
    Energex recommends that if your power goes out, keep a battery-powered radio with fully charged batteries handy and listen to your local radio station or access their mobile website from your smart phone for regular power restoration updates, www.energex.com.au/mobile.
  3. For an emergency such as fallen power lines contact Energex on 13 19 62

- An electrical emergency is defined as when your complete loss of of power is not an Energex issue and you are unable to restore it or there is electrical shock on something other than an appliance. NB: loss of hot water does not constitute an emergency.

IN THE EVENT THAT YOU ARE UNABLE TO USE THE TENANT MAINTENANCE APP OR TENANT MAINTENANCE WEBSITE TO LOG YOUR EMERGENCY REQUEST

WE RECOMMEND:   Hermes Electrical:    0409 492 091

 *Please be aware that if your situation is not an emergency, the above trades will invoice you directly for the call-out at after hours / public holiday rates and charges.

 


KEYS - LOCKED OUT:

During office hours:
Please call us on 5525 2866 to arrange to collect our management set (keys are to be returned to our office within the hour). Identification will be required.

After Hours, Public Holidays or when the office is closed:
You will need to contact a locksmith (at your own expense):

WE RECOMMEND:    For Springbrook:     Chris Young:  5533 5531 or 0438 123 534           All other suburbs:     Advance Lock & Key:  0421 080 660